Services

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Guided by our company’s vision to become the preferred IT infrastructure solution provider as well as the extended resources for our product principals, we strive to provide our business partners and customers excellence and reliable services through our group of experienced, certified and dedicated engineers.

With this, the CTM Advance Resource Engineer (C.A.R.E) program is created to assist customer in the area of advisory, planning, training and support.

Through years of experience in handling projects in various industry such as financial services, telecommunication sector and etc., the C.A.R.E program greatly assist in making projects a success. The program comprises team member ranging from project management, subject matter experts, dedicated and experience engineers and support account management covers the entire lifecycle from project inception to project completion and beyond.

Our Professional Services team is here to make your business run better. We can enhance your team’s skills, find ways to improve operational process, support your workflow management and provide media player and user interface design.

 We Provides Flexible Solutions for your Business Needs

Oracle Care Services Offerings

CTM provides experienced Oracle consultant for every customer needs. We are having a promotion via our CARE Services Offering’s pre-paid program to assist partners in tackling Oracle requirements.

CTM delivers tailored mission-critical support services to help you maintain and maximize performance of all Oracle mission critical systems. Our partnership with Oracle Support and Oracle’s engineering teams combined with our unique approach to building a collaborative, long term relationship with your IT team provide a highly integrated approach to helping you meet your complex IT requirements.

Project MgmtProject Management

We apply consistent project, program and change management practices, enabling improved project delivery, visibility and control. Our experienced project managers successfully execute complex technology projects and help our clients enhance their project management processes, methodologies, culture, metrics, tools and governance structures

relocationIT Relocation Services

CTM provide a range IT relocations services to ensure your office move is simple, efficient and hassle free. We can redesign and install your office IT systems to your new environment making any necessary changes to guarantee seamless integration.

  • Safe transportation of all IT equipment including PCs, laptops, printers, servers, switches, cabinets, access points etc
  • Network Survey & Design services to ensure non-stop connectivity based on new surroundings
  • Business Continuity & Disaster Recover planning for new environment
  • A friendly and helpful team that will deliver a seamless integration into your new work environment

Network Solution, One Stop Solution Center

We provide engineering service for IT infrastructure and IT system construction from network system planning and design to deployment of the most appropriate equipment, construction, operation and maintenance . We have continuous and systematic training programs for our IT specialists. Many of them are certified network engineers and systems analysts who are proficient in the latest technologies. We can assist you in designing your network, select suitable platform, equipment as well as installation, maintenance, and the support of your network.

 ManpowerManpower and Equipment Outsourcing

We provide Fresher and Experienced trained manpower to our clients as per the specific requirement of the client. We provide equipment ready manpower as per the specifications received from Client on short notice. These manpower helps the clients to reduce operations cost and thus directly helps in short or long term skilled resources requirements.  We  facilitating organizations to acquire flexible and permanent workforce in order to enhance productivity, quality and helping the company to reduce employment related risk.

dataEnd-User Computing Services

We provide services to seamlessly transform the end-user computing landscape from its current state to a world-class environment by utilizing an analytics-based transformation approach to enhance end-user productivity and save costs. Our outsourced IT support services and management with specialties include desk side, applications and database support. Our managed services let you focus on the bigger issues confronting your IT department secure in the knowledge that service delivery is in the hands of experts.

Install-Based

CTM can take care of the whole process, from initial design through to the project management, testing, implementation and support, if required. A sample of the Install-Based solutions:

  • Active Directory
  • Antivirus Solutions
  • Backup Solutions
  • Microsoft Exchange Server
  • High Availability (HA) Solutions (Clustering)
  • Failover/Load-balanced solutions
  • Microsoft Small Business Server
  • Microsoft SQL
  • Storage Solutions (SAN / NAS / DAS)
  • Windows Server Family 2000/2003/2008/2013 and etc
  • Linux/SUSE/Unix
  • Many more….

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CTM SUPPORT SERVICES AVAILABLE

CTM Standard Support Services

  • Direct Phone & email access by CTM Technical Support
  • Unlimited Remote Support by CTM Technical Support
  • Coverage 8×5 with 4 hours response time, except weekends and public holiday (if report is made after 3pm, support will take effect Next Business Day)
  • Annual 2 time system health check
  • Assumptions: The support coverage is only for Klang Valley area

CTM Premium Support Services

  • Direct Phone & email access by CTM Technical Support
  • Unlimited Remote Support by CTM Technical Support
  • Onsite Hardware & Part Replacement
  • Coverage 8×5 with 4 hours response time, except weekends and public holiday (if report is made after 3pm, support will take effect Next Business Day)
  • Annual 2 time system health check
  • Max 4 incidents Onsite Support for software and hardware related issue
  • Assumptions: The support coverage is only for Klang Valley area

CTM Premium Plus Support Services

  • Direct Phone & email access by CTM Technical Support
  • Unlimited Remote Support by CTM Technical Support
  • Onsite Hardware & Part Replacement
  • Coverage 24×7 with 2 hours response time and 4 hours onsite time.
  • Annual 4 time system health check
  • Max 8 incidents Onsite Support for software and hardware related issue
  • Assumptions: The support coverage is only for Klang Valley area

 

Why Choosing CTM As Your Services Partner?

Our objective is to deliver projects as per customer requirement, meeting customer timeline with quality of service. From project inception, planning and delivery CTM will play an active role together with customer to achieve project objective.

Continuous Support Account Management

The C.A.R.E program provides continuous support account management for customer even after project completion. As part of C.A.R.E value confirmation, our support account manager will revisit customer after project completion to obtain feedback to further enhance quality of service.

The objective for Support Account Manager includes the following:

  • Continuous customer engagement
  • Proactive follow up with customer even after project closure
  • Continuous project quality improvement
  • To become trusted advisor for customer
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